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Elite Insurance Group Privacy Policy

Last Updated: October 1, 2020

Your privacy is important to us. We will protect your personal information in accordance with the terms of this Privacy Policy. If you are a California resident, please see our Privacy Notice for California Residents (located here) regarding your rights under the California Consumer Protection Act of 2018.

Overview

This Privacy Policy describes the collection, use and disclosure of information by Elite Insurance Group, Inc. (“EIG”, “we,” “us”) and other parties with respect to your use of all properties (Web sites, telephone service, mobile applications, or otherwise) owned or operated by EIG or by our affiliates on behalf of EIG (collectively, the "Properties"), and all services available from EIG (individually and collectively with the Properties, the “Services”). By accessing or using the Services, you are accepting the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services.

All capitalized terms used but not defined in this Privacy Policy have the meanings given in our Terms of Use (located here). References to EIG (or “we” or “us”) also include EIG’s service providers, to the extent that such service providers are collecting, using or disclosing information for or on behalf of EIG.

Privacy Policy Updates

We may update this Privacy Policy at any time by posting a revised version. Any changes to this Privacy Policy will be effective immediately upon posting. Please review this Privacy Policy each time you use the Services, as your continued use of the Services after such changes will constitute your acceptance and agreement to such changes.

Collection of Information

Information You Provide

Information You Submit. You can visit and browse the Properties without providing personal information. You will need to provide personal information if you would like to get a quote for insurance. When using the Services, you may elect to provide information about yourself, such as name, address, telephone number, email address, payment details (if applicable) and information about your use of the Services. You may provide this information, for example, to request a quote, purchase insurance, provide reviews, comments and feedback, subscribe to our promotional marketing programs, communicate with us, or complete other forms.

Information We Collect Automatically

Cookies and Web Beacons. We, our service providers and our advertising networks may use cookies, web beacons (sometimes called single-pixel gifs or action tags) or similar technologies on the Properties, in emails and in advertisements to collect information about your online activities. Cookies (small data files that your Internet browser stores on your hard disk or in your browser's memory) are used by the Services to connect your activity on the Services with other information we store about you from prior usage of the Services. Web beacons are electronic images that assist in delivering cookies, provide additional information (such as which ad you clicked on to arrive at the Properties) and allow us to compile aggregated statistics. For example, the use of cookies allows us to improve our Services by tracking saved searches, understanding your and other site visitors’ use of various features and functionality, delivering targeted ads that are more relevant to you, avoiding ad duplication, measuring the effectiveness of advertising and otherwise creating a consistent user experience for you. Collected information may include the content you view, the date and time you view content, and the referring web site or advertisement. This information may be associated with your unique browser, device identifier or IP address.

At any time, you may adjust your browser settings to delete existing cookies (and the data that web beacons add to the cookie), or refuse new cookies, according to the method permitted by your browser. If you choose to delete cookies, you will need to log in again on your next visit to the Properties and re-enter any preferences you have set. If you choose to disable cookies, you may not be able to access or use some portions and features of the Services and may not get the best experience possible.

Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and other properties that you do not wish such operators to track certain online activities. Our Services do not support Do Not Track requests at this time.

Log Usage Data. Our servers automatically record usage log data created when you use the Services. Usage log data may include your IP address, browser type, operating system, referring web page, visited web pages, location, mobile carrier, computer or mobile device type, search terms, cookie information and other information.

Location Data. If you provide location information during the quote process, or if location information is included as part of the information we collect (for example, your IP address may provide an approximate geo-location), we may store that information. If you are using mobile Services, we may collect location data directly from your mobile device if your device allows us to do so.

Other Information We Collect

Telephone Calls. When you call us or when we call you, we may monitor and/or record those calls for quality assurance and customer satisfaction purposes. In those jurisdictions where consent is required for a party to record a telephone call, you consent to us recording such calls.

Email and Mobile Content Programs. You can choose to receive promotional emails from us. Like most e-commerce sites, we include software code in our emails to monitor whether and when you opened the email, whether you have clicked on the images and/or links in the email, and whether your computer or mobile device is capable of receiving HTML-based email. You may also choose to access our content through a mobile application (if available) and to receive text (SMS) messages on your mobile device. You may opt out from email and mobile programs as described below under "Opting Out.”

Information Collected by Third Parties

Online Activity. You may get cookies or web beacons from our advertisers, tracking utilities, partners or other third parties with links on the Properties. This is a standard practice in our industry, and we have no control or access to these cookies or web beacons. Our Privacy Policy does not cover the use of these technologies by third parties or the use of such technologies on websites or mobile applications other than the Properties.

Information We Obtain From Third Parties

We may obtain information about you from our affiliated companies and other third parties and use it to provide a customized experience, to offer products or services that might be of interest to you, to supplement or correct information that you have provided to us, and generally to improve our Services.

Aggregate Information

We collect non-personal, statistical information about the use of the Services, such as how many visitors visit a specific page, how long they stay, which links they click on, and how, when and how often visitors use particular Services or purchase particular types of insurance. We may also group and de-personalize (that is, anonymize) information into aggregated data in order to describe and analyze Services usage. Aggregated, anonymized data is not subject to this Privacy Policy, and may be used by us for any purpose.

Information collected on the Properties may be combined with other personal or aggregated information, including information we collect by other means (for example, if you call or email us). The combined information will also be subject to this Privacy Policy.

Use of Information

Any information we collect from you may be used in the following ways:

  • To provide the Services;
  • To improve the Services (for example, to personalize your experience to make it smoother and more relevant to you) and the content and design of the Properties, and to develop new Services;
  • To process transactions, to provide and improve customer service, to communicate with you about your account or changes in our policies, and to otherwise manage our customer relationships;
  • To connect you with insurance providers;
  • To provide you with information about products and services of EIG and our corporate affiliates and partners that may be of interest to you;
  • To detect, investigate and prevent fraud, abuse and activities that may be illegal or violate our policies, to address technical and security issues, to comply with applicable laws and legal process, and to otherwise protect our users and our business;
  • To select, develop, deliver and optimize our and our partners’ advertising, offers, products and services and analyze their effectiveness, distribution and reach; and
  • To perform other functions described at the time the information is collected.

Disclosure of Information

Your personally identifiable information will be shared with third parties only in accordance with this Privacy Policy, as follows:

We may share your personally identifiable information when you consent or direct EIG to do so. For example, if a you receive an insurance quote through the Services and are interested in purchasing insurance, we will provide your personal information to the insurance provider. The method of consent will be appropriate for the type of personal information involved and the purposes for which it is collected, used or disclosed. Depending on the circumstances, consent may be express (i.e., you specifically agree either verbally, in writing or electronically) or implied.

Companies Providing Services to EIG

We contract with other companies who provide business services to EIG. For example, we may use third-party service providers to process payments, host the Properties, provide call center or other customer service, send out information or offers, serve or manage ads, and analyze Services data. Some of these companies collect and store information for us as part of their services, or we may provide them with the elements of your personally identifiable information that they need to deliver their services. These companies are prohibited from using personally identifiable information for any other purpose and will have access only as necessary to perform the applicable services for us.

Corporate Affiliates

We share personal information with our corporate affiliates in connection with the data, technical, accounting, and other services provided within, and for shared marketing purposes to support, our family of companies. In addition, we may share your personal information with our corporate affiliates that can offer an expanded range of home-related services.

Other Partner Programs

From time to time, we may partner with third parties to offer discounts or other programs or promotions to users of the Services. We may disclose the personal information of the participants in the programs or promotions to those business partners. For example, if a partner product or service is offered through a marketing communication from us or a link between their website and our website, we may disclose personal information about users that contact us as a result of the marketing communication, our users that visit their website or their users who visit our website. We will disclose your personal information to those business partners when you consent to that disclosure, including implied consent (such as your acceptance of the partner’s promotion or your request to receive more information about the partner’s product or service). We may also share your personal information with third parties for whom you are already a customer or otherwise have a direct relationship.

Compliance with Laws and Policies; Protection of Rights

We may release your information (including personally identifiable information) when we believe that doing so is appropriate to comply with applicable laws, regulations, subpoenas, warrants or court orders, or other legal requirements; to cooperate with government or law enforcement; to resolve complaints or disputes; to avoid legal liability; to comply with, enforce or investigate potential violations of our agreements, Terms of Use, program-specific terms, Privacy Policy or other policies; to bill and collect amounts owed to us; to protect our rights, reputation, safety or property or that of users of the Services or others; and to address fraud, security or technical issues.

Sale/Merger

We may decide to sell, buy, merge or reorganize our own or other businesses, conduct a securities offering, or do a joint venture or other strategic transaction. We could also be involved in a bankruptcy, liquidation, dissolution or similar transaction. Any such transaction may involve disclosing personal and other information. We would seek protections of confidentiality and restricted use for all information disclosed. In the event that we or all of our assets are acquired in such a transaction, our collected information would be one of the transferred assets.

Aggregated Data; Non-Personal Data

Aggregated, anonymized data and other data that is not personally identifiable is not subject to this Privacy Policy, and may be used by us for any purpose. For example, we may share aggregated, non-personal data with service providers, advertisers, or existing or potential business partners.

Opting Out; Editing Your Personal Information

Changing Information

To access, change or delete your personal information, please contact us by emailing insurance@eliteinsurancegroup.com or writing us at 2200 1st Avenue South, Seattle, WA 98134. We will modify or delete your information within a reasonable time after receiving your request. Please note that, even after your information is deleted, all of your information (including your personal information) will remain in EIG’s backup/archival records. EIG may retain and use information in our records as described in the Terms of Use and this Privacy Policy, including the section above entitled “Disclosure of Information/Compliance with Laws and Policies; Protection of Rights.”

Marketing Calls and Texts

Receiving promotional calls and text (SMS) messages is completely voluntary, and you may opt out at any time.

To opt out of promotional calls or text (SMS) messages, you can contact EIG customer service at (855) 221-7322 or send an opt-out request to insurance@eliteinsurancegroup.com. In addition, to opt out of promotional text (SMS) messages, you can text STOP to any text (SMS) message you receive. You may receive a final text message confirming your opt-out. Please allow up to 10 business days to process any opt-out request. Message and data rates may apply.

Email Programs

You can unsubscribe at any time from receiving our promotional emails by clicking on the unsubscribe link included at the bottom of every email message. In addition, you can contact EIG customer service at (855) 221-7322 or send an opt-out request to insurance@eliteinsurancegroup.com. You may receive a final email confirming that you have been unsubscribed. Please allow up to 10 business days to process any unsubscribe request.

Direct Mail

You can opt out at any time from receiving direct-mail promotional correspondence by contacting EIG customer service at (855) 221-7322 or sending a request to insurance@eliteinsurancegroup.com.

Continued Communications After Opt-Out

Even if you opt out of receiving marketing communications, you may still receive non-promotional communications from us. We reserve the right to send you service announcements (such as notifications about site outages) or administrative messages, without offering you the opportunity to opt out of receiving them. In addition, because we must communicate with you about quote or purchase requests that you have submitted, you cannot opt out of receiving emails, text (SMS) messages or calls from us relating to those requests.

Your California Privacy Rights

Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties' direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. You may make one request each year by emailing us at insurance@eliteinsurancegroup.com or writing us at 2200 1st Ave South, Seattle, WA 98134.

See our Privacy Notice for California Residents (located here) regarding your rights under the California Consumer Protection Act of 2018.

Security

The security of your personal information is important to us. We maintain industry-standard physical, electronic, and procedural safeguards, such as firewalls and encryption technology and two-factor authentication, to protect against the loss, misuse, and alteration of the information under our control. However, no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the protection of any information shared with us.

General Matters

Children

The Services are not directed to children under 13, and we do not knowingly collect or store any personally identifiable information about persons under the age of 13. If we learn that we have collected personally identifiable information of a child under 13, we will make commercially reasonable efforts to delete such information from our files. If you are under the age of 13, please do not submit any personal information through the Properties.

Third Party Websites

The Properties may contain links to other websites and services. Any information that you provide on another website or service is provided directly to the owner or operator of the website or service and is subject to that party's privacy policy. In addition, if you visit the Properties through a link or advertisement on another website, then that website may be collecting information from users who click on the link or banner, and the collected information will be subject to that website’s privacy policy. Our Privacy Policy does not apply to any such websites or services, and we are not responsible for their content, privacy or security practices and policies. To protect your information we recommend that you carefully review the privacy policies of other websites and services that you access.

Governing Law; Visitors Residing Outside the United States

All of the Services are hosted in the United States. This Privacy Policy and the privacy practices of our Site will be subject exclusively to the laws of the State of Washington within the United States of America, without regard to conflict of law principles. If you reside outside of the United States, you are responsible for complying with local laws in connection with your use of the Services, and you consent to the collection, transfer, storage, and use of your personal information in the United States of America in accordance with this Privacy Policy.

EIG Terms of Use

Your access or use of the Services is subject to EIG’s Terms of Use (located here).

Contacting Us

If you have any questions or suggestions regarding our Privacy Policy, please contact us by email at insurance@eliteinsurancegroup.com or in writing at 2200 1st Ave South, Seattle, WA 98134.