Last Updated: Dec 1, 2022
By "personal information," we mean information that uniquely identifies an individual, such as your name, or email address or government-issued identification number (such as your driver’s license number or social security number); your unique financial information, such as your credit card number; and information that we link to your unique identifier(s) or unique financial information. If information is de-linked or de-identified, we do not consider it to be personal information. For example, a postal address would not be personal information if it were included in a list of addresses without names or other unique identifiers.Business information (such as the name of a business or the business address or phone number) is not personal information.
Information We Collect
Information You Give to Us
We collect information that you provide directly to us. For example, we collect your name, email address, address, contact phone number, insurance-related information, credit card information, and other information (as applicable) when you register for an account; request a quote or make a purchase; provide reviews or feedback or respond to surveys; request customer support; subscribe to or participate in our promotional marketing programs; or otherwise upload, link or provide content that includes personal information.
Collection of Information
Information You Provide
Information You Submit. You can visit and browse the Properties without providing personal information. You will need to provide personal information if you would like to get a quote for insurance. When using the Services, you may elect to provide information about yourself, such as name, address, telephone number, email address, payment details (if applicable) and information about your use of the Services. You may provide this information, for example, to request a quote, purchase insurance, provide reviews, comments and feedback, subscribe to our promotional marketing programs, communicate with us, or complete other forms.
Information We Collect Automatically
- Log Information and Analytics. We log information such as IP address, time zone, access times, operating system, browser type and language, Internet service provider (ISP), and the webpage you visited before navigating to our Services. We collect information about your use of the Services, such as clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations.
- Usage and Session Information. We collect usage information, such as how many visitors visit a specific page, how long they stay, which links they click on, and how, when and how often they order particular services, and session information, such as mouse actions, pages visited, screen actions and other interaction patterns.
- Device Information. We collect information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Location Data. If you are using the Services on your mobile device, we may collect location data directly from your mobile device if your device allows us to do so. In addition, your IP address may provide an approximate geo-location.
- Transaction Information. When you shop for or purchase a product or service through us, we collect information about the transaction, such as the date and location of the quote or purchase.
- Emails. When you receive emails from us, we collect information about whether and when you opened the email, whether you clicked on the images and links in the email, and whether your computer or mobile device is capable of receiving HTML-based email.
Information Collected from Calls
When you call us, when we call you, or when we are connected on a call, we may monitor, record and transcribe those calls for quality assurance, customer satisfaction and analysis purposes. In those jurisdictions where consent is required for a party to record a telephone call, you consent to us recording such calls. We treat the records of these calls, when linked to your unique identifier(s), as personal information.
Information We Collect from Porch Group Companies and Third Parties
The Porch Group Companies provide us with information they collect from their customers and business partners. For example, if you purchase moving services from a moving company in the Porch Group Companies, that company may provide your information to us to allow us to offer insurance to you.We may also obtain information from other sources, such as Service Providers and companies that partner with us to offer discounts or promotions to their or our customers or users. For example, if you request a quote or order an insurance product or service through us, we collect information about you from the Service Provider who provides the quote and/or binds the insurance policy. EIG may obtain personal information from third-party data providers and public sources. We may match the personal information you provide directly to us (for example, your email address) with information obtained from other sources (such as your name, telephone number, and mailing address).
Aggregate and Anonymized Information
We may also share aggregated and/or anonymized information with Porch Group Companies and our and their business partners.Categories of Personal Information Collected In the last 12 months, EIG has collected the following categories of personal information from the categories of sources described above. We consider this information to be personal information to the extent that it is information that uniquely identifies you, is unique financial information, or is linked to your unique identifier(s), or if it is defined as personal information by applicable state law.
|Identifiers||Real name; postal address; unique personal identifier or online identifier; Internet Protocol (IP) address; email address; phone number; date of birth; driver’s license number, state identification card number or other similar identifiers|
|Personal information categories listed in the California customer records statute (Cal. Civ. Code § 1798.80(e))||Name; insurance policy number; credit card number or any other financial information; education or employment informationAddress (in states that designate a postal address as personal information, such as California)Types of personal information included in the CA customer records statute that are included in other categories are not repeated here|
|Protected classification characteristics under California or federal law||Protected classification characteristics under California or federal lawAge (40 years or older); marital status; sex (including gender, gender identity, gender expression); or veteran or military status|
|Commercial information||Records of personal and real property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies|
|Internet or other similar network activity||Browsing history; search history, information on a consumer's interaction with a website, application, or advertisement|
|Geolocation data||The location of a consumer’s computer or device when accessing or using the Properties|
|Audio, electronic, visual, thermal, olfactory, or similar information||Call recordings of customer service calls; photographs of individuals|
|Professional or employment-related information||Current or past job history|
|Education information||None (except as included in other categories)|
|Inferences drawn from other personal information||Profile reflecting a person's preferences, characteristics, predispositions, and behavior|
How We Use Information We Collect
In general, we use the information we collect to operate our business and to facilitate the business of the Porch Group Companies, including:
- To provide, maintain, improve and personalize the Services and the services of other Porch Group Companies.
- To connect users with Service Providers to provide quotes and insurance products and services.
- To process transactions, to provide and improve customer service and performance, to communicate with you about your account, changes in our policies or other service matters, and to otherwise manage our customer relationships.
- To offer products and services from EIG, the Porch Group Companies, and our and their business partners.
- To optimize marketing campaigns, and to analyze their effectiveness, distribution and reach.
- To develop new products and services.
- To detect, investigate and address technical issues, security incidents, fraudulent transactions, abuse, violations of our agreements and policies, and illegal activities.
- To comply with our legal obligations and legal process.
- To create aggregated or de-identified data sets.
- To analyze trends, administer the Properties, and track visitor navigations on the Properties to understand what visitors are looking for.
- To update, expand and analyze our records and identify new customers.
- To carry out certain short-term activities and other reasonable internal purposes related to the Services, the products or services you purchase through us or your ongoing relationship with us.
- To perform other business purposes described at the time the information is collected or as otherwise set forth in applicable data privacy laws.
EIG will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice.
How We Share Information
We share your personal information when you direct us to do something that requires its disclosure or when you otherwise provide your consent. For example, if you request a quote for insurance, we will provide your personal information to insurance carriers in connection with your request.
Porch Group Companies
Companies Providing Services to EIG
We share information with third-party vendors, consultants, and other service providers that are providing business services to EIG. For instance, we may share information with a third-party service provider that hosts the Properties, processes payments, provides call center or other customer service, sends out emails, serves ads to you on the Properties or on a third-party platform, or monitors or analyzes Services data. Such companies will have access to personal information only as necessary to carry out their work and are prohibited from using it for any other purpose.
EIG Business Partners
We share your personal information in connection with Services offered to you in conjunction with our business partners or in connection with partner programs or promotions. If you request, access or use our Services through our partners (which could be a Porch Group Company or a third party) or if you request, access or use their services through the Services, both EIG and the partner may receive your personal information. For example, if you are referred to the Properties by one of our partners, or if you sign up with us, request services from us, or consent to receive communications from us through a partner-promoted or co-branded website, EIG and that partner may share your personal information with each other. We may also disclose your personal information to partners if you participate in their promotion offered through us or you purchase or request information about a partner’s products or services from us. For example, if we offer a discount on a partner’s product or service through a marketing email or a website link, we may disclose to the partner personal information about our users who contact us or visit the partner’s website or their users who visit our website.
Companies with Which You Have an Existing Relationship
Compliance with Laws and Policies; Protection of Rights
We may disclose your personal information if we believe disclosure is necessary to comply with any applicable law, regulation, or legal process, to cooperate with government or law enforcement, or to avoid legal liability; to resolve complaints or disputes; to investigate and resolve technical issues, security incidents, fraud, abuse, and illegal activities; if we believe your actions are inconsistent with the spirit or language of our user agreements or policies; or to protect the rights, reputation, safety and property of EIG or others.
We may disclose personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business or in a bankruptcy, liquidation, dissolution or similar transaction. In the event that we or all of our assets are acquired in such a transaction, our collected information would be one of the transferred assets.
We do not consider business information to be personal information. Accordingly, we may share business names, owner/proprietor names, business contact information and other information with third parties for any purpose.
Categories of Personal Information Disclosed
In the last 12 months, EIG has disclosed the following categories of personal information for a business purpose to the following categories of third parties:
|Category of Information||Category of Third Parties|
|Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))|
|Protected classification characteristics under California or federal law|
|Internet or other similar network activity|
|Geolocation data||None (except approximate geo-location data included in information in other categories)|
|Audio, electronic, visual, thermal, olfactory, or similar information||Porch Group Companies|
|Professional or employment-related information|
|Education Information||None (except as included in other categories)|
|Inferences drawn from other personal information||Porch Group Companies|
We take reasonable measures, including administrative, technical, and physical safeguards, to restrict access to your personal information and help protect it from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. For example, when you enter a credit card number on the Properties, we encrypt that information in transit over the Internet and when stored. However, no such measure is 100% secure.
Third-Party Websites or Services
The Properties may contain links to websites and services of Service Providers, business partners and other third parties, either directly or through advertisements on the Properties. EIG is not responsible for the content or privacy practices of websites operated by third parties, including our advertising partners and networks. If you choose to visit their websites, use their services, disclose information to them, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies. We encourage you to review the privacy policies of third-party websites and services before providing any information to them.
Managing Your Personal Information
You may access, update and correct your online account information, or update your communications preferences, at any time by logging into your online account. If you wish to delete your online account, please email us at 1400 Corporate Drive Suite 300, Irving, TX 75038. Please note that, even if your account is deleted, we may retain your information as required by law or for legitimate business purposes and your personal information may be retained by Service Providers, Porch Group Companies, and other third parties with whom such information has already been shared. We may also retain cached or archived copies of your information. In addition, information that you chose to provide in a public area of the Services (such as reviews) will remain visible to the public.
You may also request to access information or to update or correct inaccurate information by emailing us at firstname.lastname@example.org or writing us at 1400 Corporate Drive Suite 300, Irving, TX 75038.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services. To opt out of being tracked by Google Analytics when using our web-based services, visit https://tools.google.com/dlpage/gaoptout.
Receiving promotional calls, text (SMS) messages, emails and direct mail from EIG is completely voluntary, and you may opt out at any time. To opt out of promotional communications from EIG, you can contact EIG customer service at (855) 221-7322 or email 1400 Corporate Drive Suite 300, Irving, TX 75038.You can also opt out of receiving promotional emails by clicking the unsubscribe link in the email, and you can opt out of promotional text (SMS) messages by texting STOP. You may receive a final email or text message confirming your opt-out.
Message and data rates may apply. Please allow up to 10 business days to process any opt-out request. Please note that even if you opt out, we may still send you non-promotional communications, such as emails about site outages, your online account, or quote requests or insurance purchases that you have made.
Communications By Third Parties
To opt out from receiving promotional communications from a Service Provider, Porch Group Company or other third party, or to make requests regarding your personal information or other information held by them, you should contact them directly.
Children and Our Services
Our Services are not directed to children, and you may not use our Services if you are under the age of 18. If we learn that we have collected personal information of a child under 16, we will make commercially reasonable efforts to delete such information from our files.
Your California Resident Privacy Rights
Under the California Consumer Privacy Act or CCPA, California residents have certain rights regarding their personal information, including:
- The right to know the categories of personal information we’ve collected about them and the categories of sources from which we got the information (see Information We Collect).
- The right to know the business purposes for which we’ve shared their personal information.
- The right to know the categories of third parties with whom we’ve shared their personal information.
- The right to access the specific pieces of personal information we’ve collected about them and to request that we delete personal information, subject to certain exceptions (see below).
- The right to opt out of the sale of their personal information (see below)
- The right to not be discriminated against for exercising their CCPA privacy rights.
For purposes of these rights, “sold” and “business purpose” have the meanings given in the CCPA. For example, if you submit an opt-out request, you will not be opted out from transactions that the CCPA does not deem to be sales. In addition, please note that the CCPA does not require us to delete personal information that we need to maintain for certain purposes. To exercise the access and deletion rights described above with respect to your personal information, you may submit a verifiable consumer request to us by either:
- Calling us toll free at (855) 221-7322; or
- Visiting our webpage at privacy/datarequest
Your Nevada Resident Privacy Rights
If you are a resident of Nevada, you have the right to opt out of the sale of certain kinds of personal information (such as name, physical address, email address, telephone number and other personal information collected through a website) to purchasers that will then license or sell the covered information to additional persons. You can exercise this right by emailing us email@example.com with the subject line “Nevada Do Not Sell Request.” Nevada law specifies various transactions that are excluded from the definition of “sale”; if you exercise this opt-out right, you will not be opted out from transactions that the law does not deem to be sales.
EIG retains personal information as long as it is needed for business or legal purposes.
Governing Law; Visitors Residing Outside the United States
Additional Information or Assistance
Please address comments or questions to 1400 Corporate Drive Suite 300, Irving, TX 75038 or write to us at the address below.
1400 Corporate Drive Suite 300, Irving, TX 75038
Elite Insurance Group, Inc.
2200 1st Ave South
Seattle, WA 98134