Last Updated: October 1, 2020
Collection of Information
Information You Provide
Information You Submit. You can visit and browse the Properties without providing personal information. You will need to provide personal information if you would like to get a quote for insurance. When using the Services, you may elect to provide information about yourself, such as name, address, telephone number, email address, payment details (if applicable) and information about your use of the Services. You may provide this information, for example, to request a quote, purchase insurance, provide reviews, comments and feedback, subscribe to our promotional marketing programs, communicate with us, or complete other forms.
Information We Collect Automatically
At any time, you may adjust your browser settings to delete existing cookies (and the data that web beacons add to the cookie), or refuse new cookies, according to the method permitted by your browser. If you choose to delete cookies, you will need to log in again on your next visit to the Properties and re-enter any preferences you have set. If you choose to disable cookies, you may not be able to access or use some portions and features of the Services and may not get the best experience possible.
Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and other properties that you do not wish such operators to track certain online activities. Our Services do not support Do Not Track requests at this time.
Log Usage Data. Our servers automatically record usage log data created when you use the Services. Usage log data may include your IP address, browser type, operating system, referring web page, visited web pages, location, mobile carrier, computer or mobile device type, search terms, cookie information and other information.
Location Data. If you provide location information during the quote process, or if location information is included as part of the information we collect (for example, your IP address may provide an approximate geo-location), we may store that information. If you are using mobile Services, we may collect location data directly from your mobile device if your device allows us to do so.
Other Information We Collect
Telephone Calls. When you call us or when we call you, we may monitor and/or record those calls for quality assurance and customer satisfaction purposes. In those jurisdictions where consent is required for a party to record a telephone call, you consent to us recording such calls.
Email and Mobile Content Programs. You can choose to receive promotional emails from us. Like most e-commerce sites, we include software code in our emails to monitor whether and when you opened the email, whether you have clicked on the images and/or links in the email, and whether your computer or mobile device is capable of receiving HTML-based email. You may also choose to access our content through a mobile application (if available) and to receive text (SMS) messages on your mobile device. You may opt out from email and mobile programs as described below under "Opting Out.”
Information Collected by Third Parties
Information We Obtain From Third Parties
We may obtain information about you from our affiliated companies and other third parties and use it to provide a customized experience, to offer products or services that might be of interest to you, to supplement or correct information that you have provided to us, and generally to improve our Services.
Use of Information
Any information we collect from you may be used in the following ways:
- To provide the Services;
- To improve the Services (for example, to personalize your experience to make it smoother and more relevant to you) and the content and design of the Properties, and to develop new Services;
- To process transactions, to provide and improve customer service, to communicate with you about your account or changes in our policies, and to otherwise manage our customer relationships;
- To connect you with insurance providers;
- To provide you with information about products and services of EIG and our corporate affiliates and partners that may be of interest to you;
- To detect, investigate and prevent fraud, abuse and activities that may be illegal or violate our policies, to address technical and security issues, to comply with applicable laws and legal process, and to otherwise protect our users and our business;
- To select, develop, deliver and optimize our and our partners’ advertising, offers, products and services and analyze their effectiveness, distribution and reach; and
- To perform other functions described at the time the information is collected.
Disclosure of Information
We may share your personally identifiable information when you consent or direct EIG to do so. For example, if a you receive an insurance quote through the Services and are interested in purchasing insurance, we will provide your personal information to the insurance provider. The method of consent will be appropriate for the type of personal information involved and the purposes for which it is collected, used or disclosed. Depending on the circumstances, consent may be express (i.e., you specifically agree either verbally, in writing or electronically) or implied.
Companies Providing Services to EIG
We contract with other companies who provide business services to EIG. For example, we may use third-party service providers to process payments, host the Properties, provide call center or other customer service, send out information or offers, serve or manage ads, and analyze Services data. Some of these companies collect and store information for us as part of their services, or we may provide them with the elements of your personally identifiable information that they need to deliver their services. These companies are prohibited from using personally identifiable information for any other purpose and will have access only as necessary to perform the applicable services for us.
We share personal information with our corporate affiliates in connection with the data, technical, accounting, and other services provided within, and for shared marketing purposes to support, our family of companies. In addition, we may share your personal information with our corporate affiliates that can offer an expanded range of home-related services.
Other Partner Programs
From time to time, we may partner with third parties to offer discounts or other programs or promotions to users of the Services. We may disclose the personal information of the participants in the programs or promotions to those business partners. For example, if a partner product or service is offered through a marketing communication from us or a link between their website and our website, we may disclose personal information about users that contact us as a result of the marketing communication, our users that visit their website or their users who visit our website. We will disclose your personal information to those business partners when you consent to that disclosure, including implied consent (such as your acceptance of the partner’s promotion or your request to receive more information about the partner’s product or service). We may also share your personal information with third parties for whom you are already a customer or otherwise have a direct relationship.
Compliance with Laws and Policies; Protection of Rights
We may decide to sell, buy, merge or reorganize our own or other businesses, conduct a securities offering, or do a joint venture or other strategic transaction. We could also be involved in a bankruptcy, liquidation, dissolution or similar transaction. Any such transaction may involve disclosing personal and other information. We would seek protections of confidentiality and restricted use for all information disclosed. In the event that we or all of our assets are acquired in such a transaction, our collected information would be one of the transferred assets.
Aggregated Data; Non-Personal Data
Opting Out; Editing Your Personal Information
Marketing Calls and Texts
Receiving promotional calls and text (SMS) messages is completely voluntary, and you may opt out at any time.
To opt out of promotional calls or text (SMS) messages, you can contact EIG customer service at (855) 221-7322 or send an opt-out request to firstname.lastname@example.org. In addition, to opt out of promotional text (SMS) messages, you can text STOP to any text (SMS) message you receive. You may receive a final text message confirming your opt-out. Please allow up to 10 business days to process any opt-out request. Message and data rates may apply.
You can unsubscribe at any time from receiving our promotional emails by clicking on the unsubscribe link included at the bottom of every email message. In addition, you can contact EIG customer service at (855) 221-7322 or send an opt-out request to email@example.com. You may receive a final email confirming that you have been unsubscribed. Please allow up to 10 business days to process any unsubscribe request.
You can opt out at any time from receiving direct-mail promotional correspondence by contacting EIG customer service at (855) 221-7322 or sending a request to firstname.lastname@example.org.
Continued Communications After Opt-Out
Even if you opt out of receiving marketing communications, you may still receive non-promotional communications from us. We reserve the right to send you service announcements (such as notifications about site outages) or administrative messages, without offering you the opportunity to opt out of receiving them. In addition, because we must communicate with you about quote or purchase requests that you have submitted, you cannot opt out of receiving emails, text (SMS) messages or calls from us relating to those requests.
Your California Privacy Rights
Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties' direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. You may make one request each year by emailing us at email@example.com or writing us at 1400 Corporate Drive Suite 300, Irving, TX 75038.
See our Privacy Notice for California Residents (located here) regarding your rights under the California Consumer Protection Act of 2018.
The security of your personal information is important to us. We maintain industry-standard physical, electronic, and procedural safeguards, such as firewalls and encryption technology and two-factor authentication, to protect against the loss, misuse, and alteration of the information under our control. However, no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the protection of any information shared with us.
The Services are not directed to children under 13, and we do not knowingly collect or store any personally identifiable information about persons under the age of 13. If we learn that we have collected personally identifiable information of a child under 13, we will make commercially reasonable efforts to delete such information from our files. If you are under the age of 13, please do not submit any personal information through the Properties.
Third Party Websites
Governing Law; Visitors Residing Outside the United States